Should gender differences be considered when assessing student satisfaction in the online learning environment for millennials? / Heather Lea

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V. Foreign Higher Education and Education Systems, International Relations, Bilateral Relations
B. Essays, Commentaries, Statements

Author	HARVEY, Heather Lea (PARAHOO, Sanjal; SANTALLY, Mohammad)
Title	Should gender differences be considered when assessing student satisfaction in the online learning environment for millennials? / Heather Lea
Publication year	2017
Source/Footnote	In: Higher education quarterly. - 71 (2017) 2, S. 141 - 158
Inventory number	45322
Keywords	Multimedia / Internet ; Hochschule : Virtuelle Hochschule ; E-Teaching / E-Learning
Abstract	The majority of today's students in online higher education are millennials and have grown up using technology. Therefore, there is a need to determine if their expectations from online learning are different from previous contextual studies and whether or not these vary across gender. This study used a mixed method approach, using focus groups, followed by online surveys of 834 undergraduate students from the University of Mauritius enrolled in an online course. Using factor analysis and structural equation modelling, the study found no significant differences based on gender for millennials, but identified three significant antecedents of student satisfaction for both males and females: university reputation; physical facilities; and instructor empathy. (HRK / Abstract übernommen)